FAQ's

We deliver in London, Surrey & surrounding areas.

Home delivery is £49 on all orders.

Standard

7 days home delivery in London, Surrey & surrounding areas. All our items are in-stock in our Guildford warehouse and delivered together in one go. We provide a 4 hour timeslot, and information on the day.

If you need the furniture at a later time, for example at a move in date, just let us know after placing your order or pick your preferred date in the checkout. Placing your order a couple weeks in advance if possible is always a good idea.

Express

Need your furniture within the next 3 days? We can sometimes arrange it, at an additional delivery cost. Reach out via email, providing your delivery post code, items & requested date and we will confirm the custom delivery cost.

Prepare your space as you would for any large delivery. Remove any objects that could be in the way so the delivery team has enough space to get your furniture in.

Do also let us know if there might be any issues with parking or accessing your home, or if you live on a higher floor without a lift. This will help our team prepare in the best way for the delivery day.

The delivery team will always be able to put your items in your room of choice.

Most items will be delivered to you fully assembled. If not, we will of course provide the instructions. Typically our furniture will only require light assembly, like attaching legs to a tabletop.

If you would like to add assembly this is available for £15 per item (only required for items that come un-assembled) and £19 for all package removal. Please request this via email at least 48 hours before your delivery.

If within 14 days you change your mind, we can provide a replacement item (where available in stock) or you can return your items for a refund. Delivery fees or other custom charges are typically not refunded. 

The items should be unused and returned in the same condition and original packaging in which they were received. A collection fee may be applicable.

You can cancel your subscription through the customer portal or by notifying us via email.

We need 10 days notice and will arrange a suitable day for pick up. There is no need to disassemble or pack your furniture.

The pick up charge depends on the number of items to be returned.

1-3 items: £39
4+ items: £69

Most of our packaging does not need to be kept but can just be recycled right away, such as paper or cardboard. We do sometimes wrap furniture with reusable materials, such as fabrics and straps. If this is the case, we also provide a small fabric bag for you to safely store these, and return them together with your furniture.

Do note that if you return your items already during the 14 day return window, they should be in the same condition as when you received them and still have the original packaging.

Directly via our website, or email us on hello@zenkki.co.uk, if you have any custom requirements.

1) Browse for furniture on the website and see what you like.
2) Add the item(s) to the cart.
3) Check out by entering your delivery and payment details.

You will pay for the first month + £49 delivery.

We'll then be in touch to confirm your order details and items, and later with your delivery information.

There is no minimum spend.

When you check out you pay for the first month of your furniture and for delivery.

After that, your monthly subscription charge is taken on the same day of the month that your furniture is delivered, starting one month after the delivery day.

Yes, you will need to accept our hire agreement.

Yes, we may run a credit check and we may also request further information.

We pride ourselves on offering high quality furniture. Our customers score our furniture on average 9.2/10. 

To achieve this, we partner with brands that offer furniture of high quality that is durable and sustainable. We look for functional and contemporary pieces. Some of the brands you'll find on the website include HÅG, Swyft, Anglepoise, Revive Furniture, Oakywood and Woodman. We also have our own line of Zenkki items.

If you are missing any items, do feel free to reach out.

Zenkki is a circular service, so if If you subscribe to an item it will not necessarily be brand new. We aim for all furniture to be in very good condition with only slight signs of usage. If an item is no longer deemed suitable to be rented out, it is removed from the range.

You will always get to check and confirm you are happy with the furniture at delivery.

Zenkki certified items are proven to fit our circular model. They are of good quality and ideally sustainably produced. They are easy to transport, assemble and disassemble and it’s possible to replace parts in order to increase their longevity. Basically, we have a list of criteria to ensure we only provide good quality items, so you don’t have to worry about it.

We have extensive quality control in place and all items have been chosen because they are suitable for a circular model.

1. All items go through a deep clean and sanitation process. Depending on the item, this involves vacuuming, disinfecting surfaces, and washing and steam cleaning fabrics.

2. Any item that could need a little pick me up is refurbished, as much as possible, back to its previous glory. This sometimes involves reupholstering items by replacing or recovering the fabric, refinishing paint or wooden surfaces or swapping out spare parts such as legs.

Despite these steps some items will show signs of usage, for example light scratches on wooden surfaces. A big part of Zenkki's mission is the circularity and keeping quality items in use longer which we hope is important to our customers too.

We are committed to never throwing away furniture pre-maturely and we find that items can have a long life with the right care and refurbishment. In the instance that an item would not be suitable for a subscription anymore, we sell the item second hand or make sure it comes to good use with a number of charity partners.

We expect some normal wear and tear during your subscription. As our furniture goes through an extensive refurbishment process, they'll be made to look almost like new again. You could be charged for more significant damage which is beyond normal wear and tear, or if an item is completely beyond repair, for the replacement value.

Do note that if you return your items during the 14 day return window however, they should be in the same condition as when you received them.

Zenkki is the most circular and flexible way to access high quality furniture in London and surrounding areas. You can subscribe if you only need furniture short term and on our sister site zenkkiloop.co.uk, you can buy items, through our unique Buyloop™ offering.

The term is 3 months. You can end a subscription easily through the customer portal or by email to us. There is a minimum fee of two month's subscription, even if you return your furniture sooner.

If you need to keep your items longer, you can extend for a new term.

You also have a 14 day return option from when you first receive your items.

Yes, after placing an order you will get access to our Customer Portal where you can manage your subscription. You can always reach out via email or the chat for assistance too.

As long as you're moving within our delivery area in Greater London, we can help move your Zenkki items against an additional charge. Or you can move the items yourself, but do take care not to damage them during the move.

We also ask that you update us with your new address as per your hire agreement we need to know where the items are located.

Yes, we work with landlords, employers, interior designers, real estate and home staging professionals who might need furniture for a shorter or longer period of time, your project length can be as short as a day and there is no maximum length.

Please reach out and we can provide you with a detailed quote for your project. More details here.

Yes, we offer an interior design service consisting of space planning and 3D images, for both homes and offices. Apart from the furniture, we can help with a full decor package too. The service is available to both private customers and businesses. Reach out to learn more.

Too big amounts of furniture end up in landfills each year, something we know could be prevented if the industry took steps to help people furnish their homes with more durable, high-quality items. It also requires a mindshift to restore and re-circle items.

One of the main reasons Zenkki started is to provide an affordable way to access high quality furniture. We want it to be a cost efficient option to the "fast furniture" you might otherwise opt for. Ownership doesn't always need to be the default, sometimes flexibility and sustainability could be the better option.

- As Zenkki is a circular service we take it on us to restore and refurbish our items to keep them in use longer. This goes for both the subscription and buy models.

- We carefully choose the items and brands we work with, looking for sustainable manufacturing processes and durable materials.

- We aim to make environmentally conscious decisions in all parts of the business. For example all packaging material in our warehouse is stored and reused for repackaging other items.

Read more about our mission here and circularity in furniture in our blog post here.

We're based in Surrey, just on the outskirts of London. Zenkki was founded in 2021 and is an independent, family run business.

Drop us an email here or use the "contact us" chat below. We always aim to respond within 48 hours.